se444 Privacy Policy — Your Information is Fully Protected
Here is a complete description of how we collect, store, and keep your personal information safe.
Introduction and Applicability
se444 ("we", "our", "platform") is committed to ensuring a reliable and safe environment for online gaming users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the se444 website and services, how we use that information, and what steps we take to protect your privacy.
This Policy applies to all users of se444 — both registered members and visitors. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our services.
What Information We Collect
se444 collects two types of information — information you provide directly and technical information collected automatically.
Personally Identifiable Information
During the account registration and verification process, we may collect the following information:
- Full name (legal name)
- Date of birth (for age verification)
- Email address
- National ID card or passport number (if required)
- Residential address
- Other information provided at the time of registration
Financial Information
To process deposit and withdrawal transactions, we process the following information:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Withdrawal and deposit records
We never store full card numbers or passwords.
Automatically Collected Technical Information
When you visit our platform, the following information is collected automatically:
- IP address and device identity
- Browser type and version
- Operating system
- Pages visited and duration
- Information collected through cookies and similar technologies
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we record:
- Play history and session information
- Bet amounts and frequency
- Preferred game categories
- Self-exclusion or limit-setting information
- Records of communication with customer support
How We Use Information
se444 uses your information only for specific, clear, and lawful purposes.
| Purpose of Use | Detailed Description | Legal Basis |
|---|---|---|
| Account Management and Verification | Registration, KYC verification, identity confirmation, and age verification (confirming 21+) | Contractual obligation |
| Transaction Processing | Managing deposits and withdrawals, ensuring transaction security | Contractual obligation |
| Security and Fraud Prevention | Detecting suspicious activity, account protection, preventing fraud | Legal obligations and legitimate interests |
| Responsible Gaming | Identifying problematic gaming behaviour, assisting with limit-setting | Legal obligations and legitimate interests |
| Customer Service Provision | Responding to support requests, resolving complaints | Contractual obligation |
| Service Improvement | Analysing user experience, developing new features | Legitimate interests |
| Legal Compliance | Complying with applicable laws and regulations, record keeping | Legal obligation |
Cookies and Tracking Technologies
What Are Cookies and Why Are They Used
Cookies are small text files stored on your device. se444 uses cookies for the following reasons:
- Essential Cookies: Necessary to keep your login session active and maintain core services.
- Functionality Cookies: To remember your preferences and language selection.
- Analytics Cookies: To monitor site usage and improve our services.
- Security Cookies: For fraud detection and account protection.
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
Sharing Information with Third Parties
In What Circumstances Information is Shared
se444 does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: With authorised payment partners such as bKash, Nagad, Rocket, Upay, and banks — only the information necessary to complete transactions.
- Technology Providers: Technology partners who assist in operating the platform — under strict confidentiality agreements.
- Legal Authorities: In response to court orders, investigations, or legal obligations.
- Fraud Prevention Agencies: To prevent fraud, money laundering, or other unlawful activities.
Data Security Measures
Encryption
All your information is protected through SSL/TLS encryption technology. Industry-standard encryption protocols are used during data transmission.
Secure Servers
Your information is stored in secure data centres where regular security checks and audits are conducted. Multiple layers of security are in place to prevent unauthorised access.
Access Control
Only authorised staff can access user information. All staff are bound by confidentiality agreements and receive regular training.
Data Retention Period
How Long Information is Kept
se444 does not retain your information for longer than necessary. Retention periods for different types of information are as follows:
- Account Information: For as long as the account is active and for the period required to meet legal obligations after closure.
- Financial Transaction Records: For the period stipulated under applicable financial regulations.
- Customer Service Communications: For the period required for dispute resolution and quality control.
- Technical Logs: Retained for a short period for security analysis.
Once the retention period ends, your information is securely deleted or fully anonymised so that you can no longer be identified in any way.
Your Privacy Rights
As a user of se444, you have the following privacy rights:
Right to Access Information
You may request a copy of your personal information held by us at any time. We are obliged to provide that information within a specified period.
Right to Correct Information
If any of your personal information is inaccurate, you may request a correction. Upon receiving a request with appropriate supporting documents, we will update the information.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
In certain cases, you may object to the processing of your information. In particular, the right to withdraw consent from marketing communications is always available.
Right to Data Portability
You may request to receive the information we hold about you in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request to restrict the processing of your information until the matter is resolved.
Protection of Minors
21+ Age Restriction
se444's services are only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.
We verify age during the registration process. If we learn that a minor has used our services or provided personal information, we will immediately close that account and delete the collected data.
If you believe a child has provided information on our platform, please contact us at [email protected].
Policy Changes & Updates
Privacy Policy Revisions
se444 may revise this privacy policy from time to time. Updates may be necessary in response to changes in law, technology, or business practices.
If any significant changes occur, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users via email.
- Display a notification on the platform.
If you continue using our services after the changes, you will be considered to have accepted the updated policy. So please review this page regularly.
Contact & Complaints
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us.
Privacy Contact
Our team is available 24/7 to serve you — support is available in Bengali
Complaints Process
If you have a complaint about a violation of your privacy rights, please follow the steps below:
- First, send a detailed complaint to [email protected].
- We will review the complaint and respond within a set timeframe.
- If needed, you can discuss it directly via live chat.
- If the issue is not resolved, we will arrange further investigation.